About
About Us
Welcome to ServerTechnicians
We provide next level server management experiences at a affordable rate and if a server is assigned to us and have Managed backups, then you can have a worry free life and can handle almost all your server related works to us.
Who Are We
We are a group of ServerAdmins who came together to build a company where we can provide a different level of support at a affordable cost.
Our Mission
Our Mission is to provide a Quality and affordable server administration using which our customers can concetrate on Sales and Marketing and improve the Business to higher levels.
Work Process
which we follow normally
01.
Identify the Issue/Error
When an issue is reported, We mainly try to find out the root cause for that error.
If we are not able to identify the issue with the error or details given by the client, we will ask for more details and steps to recreate the issue from our end.
02.
Log Search
Our techs will check the logs for more info and find the exact error related to the transaction and then the tech will prepare possible fixes related to that error
03.
Take proper backups
We will take proper backups if needed of File/Folder/Account/Server/Configurations etc based on the need of the issue so that if issue is not fixed , techs will revert back. If it is a single value then backups might not needed like php ini value etc
04.
Try Possible Fixes
Our L1 , L2 and L3 Techs will try the possible fixes as per the escalation policy and will get the issue fixed. If issue is of urgent manner, then we request clients to add Urgent Tag so that they can get escalated to L3 level directly
05.
Confirm If fix is working
If the steps to recreate the error is there with the techs, then they will confirm the issue is fixed and is no more able to be recreated.
06.
Update the Customer
Once this is confirmed, techs will update the ticket and put to Awaiting Reply from Customer.
Why Choose Us?
We provide next-level server management experiences at an affordable rate and if a server is assigned to us and has Managed backups, then you can have a worry-free life and can handle almost all your server related works to us.
Our team is having more than 50 Years collective expereince and some of the senior staff is having more than 15 years experience in the Hosting Field.
You can contact us via Livechat 24/7 for Sales and for Ticket update asking. But For Support we always prefer Ticket Based Support.
We manage the servers 24/7 round the clock and try to fix the issues detected at the earliest
If by chance server went down, we will help you to get the server up by rebooting at the earliest provided you have shared the server Data center login details with us.
We do weekly OS patching and also do monthly server audit and will sent the report based on our checks in audit on Ist week of every month.
First 3 Months support admin hours will be limited to a fair usage policy of 5 hours per month and after 3 months buffer period, hourly limit is removed.
Some Numbers
As a Company these are of some of the numbers related to our customer base
1
Server Clients
200
Servers We Manage
1
Software Cleints
1
Websites Developed so far
Do you want to know more about us ? Please contact us !
Do you want to know more about us ? Please contact us !
If you are interested in any of our services, please whatsup us or email us using the contact us form and we will try to help you as early as possible.